INVOICING

Charges shall be due on the first day of your service period (1st day of the month for most all services) whether or not an invoice is received. All accounts are Invoiced electronically on either a Monthly, Quarterly, Semi, or Annual billing period (based on the customers' preference). All Invoices are sent e-mail to the email address listed on the customers account by default, if the customer did not give us their email address, it is sent to their 'username'@relia.net. It is the customer's sole responsability to keep their email address up to date with our billing department. We can send the invoices to an alternate email address (or multiple addresses) if the email address is provided to us. Customer may request to receive Paper Invoices sent to them for an additional fee of $1 per Invoice sent. There is a $20 returned check fee.

DUE DATES

Payments for all accounts are due on the first day of their billing period, and are considered past due after the 20th of that month.

Customers may modify their billing period at any time by calling our main office at 801-626-0238. ReliaNET offers a discount on many services which are 'prepaid' in advance.

All accounts are due in advance of the services being rendered.

To assure that your account is not placed on hold or canceled, please remit payment no later than 20 days after the due date shown on your Invoices. Unpaid balances are subject to a late fee of $3.00 or 1.5% of the balance, whichever is greater. Unpaid and un-collectable accounts will be sent to an outside collection agency at which time customer will be responsible for all collection fees associated with their unpaid balance including but not limited to: Interest fees and late fees, collections fees, and attorneys fees.

Cancellations Procedures

For additional security for our customers, all cancellation requests must be received in writing, via one of the three listed methods:

Preferred method, via our Customer Cancellation Request page at http://www.relia.net/policies/cancel.html.

or alternatively by mail to: ReliaNET Cancellations, 1159 30th St., Ogden, UT 84403. or by fax, (business Accounts must be on Company Letterhead Please), at (801) 626-0237 attention Customer Care. Neither fax or mail cancellations will receive cancellation confirmation numbers as they are not traceable.

Important Note: E-mail cancellations are discouraged and generally not accepted as proper E-mail verification is more difficult now. Please use the web form listed above instead.

Once we receive a cancellation request and can properly verify it, a cancellation confirmation number will be marked on that account.

*Cancellation requests must be received before the billing cycle day at which the customer's account would normally cycle in order to be processed so that the customer is not billed for the next usage period.

*All wireless accounts require a 30 day cancellation notice before the account will be cancelled and must return all equipment before account is closed.

*Only the named individual on the account may cancel an account.

*Monthly Accounts cancelled after the 15th of each month are non-refundable.

*There is a $10 early cancellation-processing fee on cancellations of all prepaid accounts (Quarterly, Semi-annual, and Annual accounts).

*All ReliaNET accounts must be paid in full before the transaction will be considered complete and the account closed.

ReliaNET reserves the right to modify and update current Procedures from time to time as needed.

Please make checks payable to "ReliaNET". For fast, easy, on-line payments or questions regarding this invoice, visit: https://customercare.relia.net/ or email us at: Customercare (at) relia (dot) net

Refunds

Every effort is made to maintain secure, accurate, real-time account and billing records, however, it is the customer's responsibility to notify us in the event of any billing errors as quickly as possible in order for us to correct them. It is the customer's responsibility to notify us of any address or email address updates or changes. We are only able to refund account errors within 60 days of notification. Please allow up to 30 days for a refund. In some cases, a credit may be issued in place of a refund.

Hardware and equipment purchases are refundable within 30 days with a valid receipt. Damaged or defective items must be reported within 3 days.

View your account online, anytime, 24 hours a day at: https://customercare.relia.net